1) TERMS & CONDITIONS

Welcome to SG COCOMATIN site (the "Site"). The words 'we', 'us' and 'SG COCOMATIN' represent COSMED BIO TECHNOLOGY. The Site is provided as a service to our customers. Please review the following terms and conditions, which govern your use of the Site (the "Agreement"). Your use of the Site constitutes your consent to follow and be bound by the Agreement. We reserve the right to update and/or modify this Agreement at any time without prior notice.

1.  SITE TRANSACTIONS

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we cancel or make a change to an order, we will attempt to notify you via e-mail or phone. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

2.  RIGHT TO CHANGE SITE

We reserve the right, at any time in our sole discretion, to modify, suspend or discontinue the Site or any service, content, feature or product offered through the Site, with or without notice. You agree that we shall not be liable to you or to any third party for modification, suspension or discontinuance of the Site, or any service, content, feature or product offered through the Site. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).

3.  GENERAL ISSUES ABOUT THIS WEBSITE AND THE SERVICE

3.1 Applicability of terms and conditions:

Use of the Service and the Website and any Purchase are each subject to the terms and conditions set out in this Agreement.

3.2 Age: To use the Website and/or the Service (whether with or without registration) for any Purchase, you must be 18 years old and above.

3.3 Place: The Website and the Service and any Purchase are directed solely at those who access the Website from Singapore. We make no representation that the Service (or any goods or services) are available or otherwise suitable for use outside of Singapore. If you choose to access the Website (or use the Service or make a Purchase) from locations outside Singapore, you do so on your own initiative and are solely responsible for the consequences and compliance with all applicable laws.

3.4 Scope: The Website, Service and any Purchase are strictly for your non-commercial, personal use and must not be used for business purposes. For the avoidance of doubt, scraping of the Website (and hacking of the Website) is not allowed.

3.5 Prevention on use: We reserve the right to prevent you from using the Website and the Service (or any part of them) and to prevent you from making any Purchase.

3.6 Equipment: The Service and use of the Website and the making of any Purchase does not include the provision of a computer or other necessary equipment to access the Website or the Service or making of any Purchase. To use the Website or Service or to make a Purchase, you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone/telecommunications costs or other costs that you may incur.

4. REGISTRATION AND ACCOUNTS

4.1 Register to purchase and earn credits: You do not need to Register to use much of the functionality of the Website or to access much of the Service. However, You must Register in order to make a Purchase or earn reward credits from the Website. This is so that we can provide you with easy access to print your orders, view your past purchases and modify your preferences. We reserve the right to decline a new Registration or to cancel an account at any time.

4.2 Registration details : To Register, you need to supply us with your name, postcode, valid email address and other personal information. See our Privacy Policy for more details about this. Any accounts which have been registered with someone else’s email address or with temporary email addresses may be closed without notice. We may require users to validate their accounts if we believe they have been using an invalid email address.

4.3 Closing accounts: We reserve the right to close accounts if any user is seen to be using proxy IPs (Internet Protocol addresses) to hide the use of multiple registration accounts, or if a non-SG user pretends to be a SG user, or disrupts the Website or the Service in any way.

4.4 Multiple logons: If you use multiple logins for the purpose of disrupting a community or annoying other users,action may be taken against all of your accounts.

5. DELIVERY AND SHIPPING

Many products displayed on the Site are available for delivery within 14 working days. In the event stock is not available, we will inform you the earliest delivery time. The prices displayed on the Site are quoted in Singapore Dollars.

Delivery is free if your shipping address is in Singapore. You are required to check the shipping cost if you are from another country. All duties and taxes will be fully borne by you. Beauty Face is not liable for any products that are held for customs clearance. It is the buyer’s full responsibility to ensure there is no problem for clearance.

All shipment is sent based on the address information provided during purchase. Any receipt by the occupier of the address is deemed to be proof of delivery. Beauty Face will not be liable for any wrong information provided.

6. REWARD REDEMPTION

We do our best to provide the rewards as advertised. In the event of stock unavailability, we reserve the right to substitute the rewards for redemption by giving items of equivalent value. The decision for the reward replacement is final and should not be disputed. All Beauty Face vouchers are subjected to the following terms and conditions:

    1. All redemptions should be made within the validity date.
    2. Expired vouchers are not exchangeable or refundable
    3. All vouchers are not exchangeable for cash
    4. Any excess value in the vouchers on redemption is not refundable or exchangeable.

 

7.  LINKS TO OTHER WEBSITES AND SERVICES

The Site may contain links to other websites that are not under the control of COSMED. COSMED has no responsibility for the linked websites, and the linking does not constitute any endorsement by COSMED . Links are provided solely for the convenience and information of the site's users.

8.  INDEMNITY

You shall indemnify us against each loss, liability or cost incurred by us arising out of: 8.1 any claims or legal proceedings which are brought or threatened against us by any person arising from:

  1. Your use of the voucher or Website;
  2. The use of a Voucher;
  3. The use of the Service or Website through your password; or 8.2 any breach of this Agreement by you.

DISCLAIMER

The materials on the Site are provided to you on an "as is", and an "as available" basis. Beauty Face do not warrant or guarantee the accuracy or completeness of these materials and expressly disclaim any liability for any errors, omissions and/or inaccuracies in these materials. Beauty Face shall endeavour its best but is not obliged to correct any inaccuracies, errors, omissions or typographical errors in the information posted to the Site, and such information including pricing and availability of goods may be changed, amended or updated without notice.

GOVERNING LAW

All matters and issues relating to the use or interpretation of these Terms and Conditions are governed by Singapore's laws.

SECURITY

The Site uses SSL (Secure Sockets Layer) technology, with credit card details and other information scrambled (encrypted) to minimise possible misuse by third parties.

TERMINATION

These terms are effective unless and until terminated by either you or Beauty Face. Beauty Face may terminate this Agreement at any time without notice, and may deny you access to the Site accordingly should you fail to comply with any terms or provisions of the Agreement.

COPYRIGHT

Unless otherwise noted, the Site, and all materials on the Site, including text, images, illustrations, designs, icons, photographs, video clips and other materials, and the copyrights, trademarks and/or other intellectual property in such materials (the "Contents"), are owned, and controlled by Cosmed. The Site and its Contents are intended solely for personal, non-commercial use. You may not reproduce, publish, transmit, distribute, display, modify, sell or exploit in any of the Contents or the Site.Unless otherwise specified, the Site and the Contents are intended to promote products and services available in Singapore and Malaysia. The Site is controlled and operated by Cosmed.

2) ORDERING, PAYMENT & SHIPPING

Ordering

All orders should be transacted through the website. All products are sold "as it is"conditions. An acknowledgment of your order will be send to you. Should you have any questions regarding our products, please email to info@sgcocomatin.com or contact us at 96631689.

Payment

We accept the following forms of payment:

  • Credit Card (MasterCard/VISA)
  • Alipay
  • Cash

 

All goods are subject to availability. In the event we are unable to supply the goods, we will inform you as soon as possible. A full refund will be issued if you have already made payment for the goods. All goods are sold in Singapore Dollars.

Shipping & Handling

COSMED only delivers to Singapore addresses currently.

Standard orders are processed once payment is received and verified. All orders will be delivered via courier and should arrive within 14 working days (Monday to Saturday, not including Public Holidays) for Singapore.

In the event of any unsuccessful delivery of your order due to your absence in receiving the order at the designated address, or your failure to provide accurate details required for delivery, you agree that you shall bear the cost of any further deliveries and that no refund will be given for the order or for the delivery charges thereto under the aforementioned circumstances.

Delivery within Singapore is free. Duties and taxes, if any, shall be fully paid for by the buyer. The buyer shall be fully responsible for the custom clearance fees and permits. Beauty Face shall not be liable for any delays or costs incurred due to permits or custom matters.

3) GOODS RETURN & EXCHANGE POLICY

If the product purchased is unsuitable for your skin, you may arrange for an appointment with COSMED’s professional consultants to undergo a thorough skin assessment. After which, they will recommend a suitable product (of the same value) which can be exchanged in place of the original product you purchased.Note that there is strictly no cash refund for goods returned. The courier fee, if any, incurred for product delivery is also non-refundable.

If you are returning or exchanging your product due to damages or defects, please contact our customer service at 96631689. Proof of purchase or receipt must be presented.

4) PRIVACY POLICY

We protect your personal information and data on our Website.

Protecting You

The COSMED website (www.sgcocomatin.com) is committed to protecting your privacy. We will only use the information that we collect about you lawfully, and in accordance with the Data Protection Act 1998 and other applicable data protection laws in Singapore.

Please note that your use of the Website is subject to this privacy policy (the "Policy") and the Website’s terms and conditions of use ("Terms and Conditions"). Where this Policy uses a word starting with a capital letter, that term will be defined in the Terms and Conditions or elsewhere in this Policy. Our Policy explains what information we collect on the Website, how we use and/or share this information, and how such information is maintained. By using this Website, you acknowledge your acceptance of this Policy. If you do not agree to the terms of this Policy, in whole or part, you should not use this Website. Please note that this Policy applies only with respect to the information collected on the Website and not any information collected or obtained through other methods or sources.

Our Policy ensures that any information you provide us remains private and secure. To reassure you, below we provide details of the information you provide to us, and how it will and, more importantly, will not be used. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us (there may be an administrative fee payable for this). If you find any inaccuracies in your details, we will delete or correct it promptly.

Personally Identifiable Information (PII)

We collect personally identifiable information ("PII") that is volunteered during Registration or in response to specific information requests explicitly presented to you.

We may also collect your IP (Internet Protocol) address to help diagnose problems with our server, and to administer this Website. An IP address is a number that is assigned to your computer when you use the Internet. Your IP address is also used to help identify you during a particular session and to gather broad demographic data.

We may ask for your e-mail address during your use of the Website. Also, to make a purchase, you may be requested to provide any or all of the following PII: first and last name, postal address, e-mail address, date of birth, telephone number and details of a payment mechanism, such as credit card details.

Use and Sharing of PII

All PII is retained in accordance with the Data Protection Act 1998 and other applicable data protection laws in Singapore.

We use PII to provide you with information about BeautyFace, to properly provide you with the Service and for marketing ourselves to you. It is our policy not to sell or pass any PII to any other external organisations unless we are required to do so for fraud prevention and detection. We will never sell or rent your PII to anyone else for their marketing purposes without your consent.

However, we may pass your PII to our agents and subcontractors to help us with any of our data usage set out in this Policy. For example, we may use third parties to provide us with marketing or customer service assistance or send it to a credit card provider to process a payment.

We also always reserve the right to disclose PII in order to:

(a) comply with applicable laws;
(b) respond to governmental enquiries (or enquiries from a legal, governmental or quasi-governmental or local authority agency or Internet protection agency of any type);
(c) comply with a valid legal process or procedure; or
(d) protect our rights or property, this Website, and/or other users of this Website.

By submitting PII to us, you acknowledge that provided we have used your data in the ways set out in this Policy, we cannot be held responsible for any use of your data by third parties who receive and process your data.

Cookies

We use "cookies", a technology to store data in your computer using the functionality of your browser. A lot of websites do this, because cookies allow the website publisher to do useful things like find out whether the computer (and probably its user) has visited the site before. You can usually modify your browser to prevent cookie use - but if you do this, the Service (and the Website) may not work properly. The information stored in the cookie is used to identify you. This enables us to operate an efficient service and to track the patterns of behaviour of visitors to the website.

Also, in the course of serving advertisements to this Website, if any, third-party advertisers or ad servers may place or recognise a unique cookie on your browser. The use of cookies by such third party advertisers or ad servers is not subject to this Policy, but is subject to their own respective privacy policies. (Please note that use of the Website is neither intended for nor directed to children under the age of 18.)

Emails

Please note that, as part of the Service, we may email you in the following circumstances:

  • To notify you of your account details after registration;
  • To remind you about the services we offer (particularly if you have not used them yet or not used them for a while);
  • To send you information or Vouchers, or
  • To inform you of promotions;

 

However, in terms of any marketing or promotional emails we may send, we will always give you the option to opt out or unsubscribe from.

Security and retention

The PII which we hold will be kept securely within our systems in accordance with our internal security policy and the law. We hold data until three years after it is last accessed or used by us.

Regarding information transmitted between the Website and and/or users, while we take reasonable precautions to safeguard this information, we may be unable to prevent unauthorised access to such information by third parties or inadvertent disclosure of such information during transit. Users acknowledge this risk when communicating with the Website.

Transfer in Certain Circumstances

If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation or then, in our sole discretion, we may transfer, sell or assign information collected on and through this Website (including, without limitation, PII and other information), to one or more relevant third parties.

Customer Service

If you have any questions or concerns, please feel free to contact us at info@sgcocomatin.com or 96631689.

Changes to this Policy

Please note that this Policy forms part of the Terms & Conditions for use of this Website and forms part of the Agreement between you and us. We may, from time to time, amend this Policy, in whole or part, in our sole discretion. Any changes to this Policy will be effective immediately upon the posting of the revised policy on the Website. Depending on the nature of the change, we may announce the change:

(a) on the home page of the Website, or
(b) by email.

However, in any event, by continuing to use the Website following any changes, you will be deemed to have agreed to such changes. If you do not agree with the amended terms of the Policy, in whole or part, you must terminate your use of the Website.